Frequently Asked Questions


Our program allows you to start classes any day during the month. Once enrolled, we hold your child’s spot on that day and look forward to seeing them each week until you give us a 30 day notice to withdraw.  

 

We understand that life is busy and 30 minutes once-a-week fits well in family schedules.  Our teaching techniques are recognized around the world and we see amazing results with our students when they attend their 30-minute lesson, one time a week. Consistent attendance and repetition in the lessons are critical for success. Each child progresses at their own pace and results usually start to appear after the eighth lesson. May a child come more than once a week? Of course!

 

If you find that your day and time is not working in your schedule, call us and we can help move your booking to a better day/time.


When you’d like to withdraw from lessons simply give us a 30 day notice.  Why 30 days?  That way our system can bill your last month correctly and cease future payments.

How to Register:

Registration is online.  You can find the Account Login in the upper right corner on any of our webpages or the menu bar on your phone.  You are welcome to contact us if you need help.

If you have had a child swim at Hubbard Family Swim School before, you already have an account.  Contact us for your username and password.

Through the Register/Login select the appropriate level for your swimmer.  If you are not sure what level your child would be see our Levels Page.

When looking for a day and time, keep in mind the average class age should be within 2 years of your swimmers age.  

Once registered, you own this day and time.  We are committed to seeing your child each week in this class until you give us a 30 day withdrawal notice to end your class.  For absences and make-up eligibility see FAQ.

 

Registration Hints: 

Your parent account works for all Hubbard Family Swim Schools.  Be sure you have selected your desired location when browsing classes.

If you leave your computer and return a few minutes later,  the Register/Login page sometimes defaults to a different location than where you were originally looking for classes.  We recommend logging out and logging back in to ensure you are in your desired location. 

If you have multiple children and want some help getting them together, create a profile with all your information and then give us a call. We’d be happy to assist you!

If you can’t find a class that works for your schedule, call us!  We can help find alternatives or get your child on a waitlist. 

When searching classes select your child’s level and the class level “Open-call us”. We may be able to turn the Open class into the level you are looking for. (Exceptions being Parent and me classes, Special Needs classes or Hammerhead classes).

The registration system asks for credit cards to be entered twice; the first time is to pay for the lessons in your first month. The second time is for recurring payments required for all perpetual enrollments. This can be a different card than the card used for your first month’s lessons.

Determining Tuition:

First month’s tuition pays for the number of lessons left in the month from your start date. 

Future month’s tuition is billed on the 1st business day of the month and will vary depending on the number of classes scheduled in the month. (see calendar).  Billing will continue until you submit your 30-day notice.

Baby Splash (ages 8 weeks - 5 months):  Lessons are FREE with a $25.00 one-time joining fee. When your child turns 6 months old, it’s time to move to a LIttle Snapper 1 class.

Semi-privates (ages 24-36 months): $30.00 per lesson.  No joining fees.  

Group lessons (ages 6 months - 12 years): $21.00 per lesson. No joining fees.

Private lessons (ages 2 years - 12 years): $60.00 per lesson. No joining fees.

We offer a 15% multiple class and/or sibling discount. 

Monthly tuition is not always the same. 

Some months have 5 lessons. Tuition is higher for those months.

Some months have 4 lessons and possibly less due to holidays and closures. Tuition is lower for those months.

 

All children under 3 are REQUIRED to wear a cloth swim diaper which can be purchased in our lobby.

Bring a suit and towel; we provide all other equipment for lessons.  

If your child is in a Baby Splash or Little Snapper class you will be in the water with them.

If your child has long hair you can purchase a swim cap or bring a hair tie.

Within 48 hours of registration, we’ll be sending you an email with additional tips to help you navigate lessons like a pro!

 

All Hubbard Family Swim Schools are closed on major holidays. If your lesson happens to fall on a major holiday, you will not be charged for the lesson and therefore you do not qualify for  a make-up. Refer to our calendar for days we are closed. 

Yes - private lessons, 1 student / 1 instructor, are $60/lesson.

Private make-up lessons are not available.  Make-up lessons for a missed private class may be scheduled in group classes following typical make-up procedure.

 

Yes! We always want to know if you will be missing a class.  Report an absence online.  Giving us advance notice creates openings for others to schedule make-ups and keeps your swimmers attendance up-to-date.

Four (4) consecutive, unreported absences can result in withdrawal from class. 

Make-ups are an additional courtesy offered during your enrollment session and cannot be redeemed for any financial value. You are paying monthly tuition for your child’s ongoing enrollment in their weekly class.

Make-ups cannot be guaranteed as they are based on level availability and age appropriateness. 

Make-ups can be requested up to 7 days in advance of the desired make-up date.

Once a make-up is scheduled they cannot be rescheduled or made up.

Make-ups expire 7 days after your last regularly scheduled class and do not carry over to future enrollment nor transfer to siblings.

Overuse of rescheduling may negatively affect your child's progression. Please honor the spirit of this privilege and use it only for illness and serious conflicts. 

Make-up Eligibility Guidelines:

Baby Splash: We do not offer make-ups for the free Baby Splash classes. 

Little Snapper, Blowfish, Clownfish, Goldfish: Eligible after completing 4 lessons in your regularly scheduled class. Absences during this transition period can be made up later. 

Swimmers over 3 years old in Semi-Private classes: Eligible and offered in a group equivalent class.

Special Needs swimmers: We are unable to offer make-ups to swimmers who have special accommodations in place due to our inability to replicate those specific accommodations.

Swimmers in Private classes:  Eligible and offered in a group equivalent class.

Swimmers in 4-Day Blitz Sessions & Rec Team: Special programs are not eligible for make-ups due to seasonal commitment and unique programming.

We do not offer “back-to-back” make-ups. If you would like to schedule multiple lessons in 1 day we request a 2 hr break between classes.

Make-ups can be requested online. They can be used for any location while your swimmer is currently enrolled. Make-ups can be requested up to 7 days prior to the desired class.  

Click here to direct to our home page.

Mobile: scroll to the blue current families section, click Make-up Request.

Desktop: click the make-ups, class changes & view classes button in the top right corner.

DO NOT use your Parent Login or it will charge you for an additional class!

Submit your request and WAIT....it’s not booked yet!   A Booking Center Specialist will handle your request and email you a confirmation to review.

Similar to a make-up, you can request a move or casual booking online, at the front desk or over the phone. 

In the upper right on any Hubbardswim webpage, select “Make-ups, Class Changes & View Classes”.  *Hint: If you have to enter your parent password you are in the wrong place and are booking a 2nd continuous enrollment. 

Within the hubbardswim.com site:

  • To move your swimmer's class permanently - Select To Change Your Current Class.
  • To book a one-time extra class for the current week - Select A Casual Booking. 
    *Only available to currently enrolled swimmers for extra pool time for an additional cost.

This request will then be reviewed and once accepted a confirmation will be sent via email.

We consider your swimmer enrolled until you submit a 30 day notice of withdrawal in order for our system to apply correct payment and cease future payments.

With our on-going year-round lesson structure we do not have a way to "pause" or "hold" classes without billing for tuition.

Here are two options:

Keep your current enrollment. Continue to pay tuition for your swimmer’s spot while you are away and accumulate make-ups. Report your absences online to keep your attendance up-to-date. Upon return you can request make-ups based on availability.

Contact us to submit your 30-day notice to withdrawal.  Withdrawing will release your swimmer’s spot and remove your card from being debited for future months. Unused make-ups expire 7 days after your last scheduled class.

Baby Splash Swimmers: If you wish to cease classes before your child is 6 months, contact us.

We reserve the right to cancel accounts with unpaid balances if payment is not received by the due date.  

Initial booking balances are due at the time of enrollment. 

Monthly tuition is due on the 1st business day of the month and collected in a direct debit. If your payment fails, you will be notified via an automated email sent to the email address on file with directions on how to complete your payment.  Accounts delinquent more than 7 days will be removed from classes.

 

Little Snappers:  Promotions are age based or teacher recommended.

Semi-Privates & Group: The Deck Supervisor will alert you to your child’s promotion.  We celebrate promotions with a skill ribbon and you will be provided a progress report.  

How do you evaluate my swimmer?  

Each week a different lane is designated and those swimmers are evaluated according to our progress reports.  Teachers constantly monitor their swimmers and the skills each child is working to master.  Promotions are based on teacher recommendation and a child's successful completion of mastering all level skills.  Level Progression and Level Skills are posted on the lobby wall.   

Why did my child get a ribbon but the skill isn’t marked off on the progress report?

Ribbons are used as encouragement and for successfully performing a skill, completing a level or having a great attitude!  Skills are marked off on your child's progress report and recorded in our system once they are mastered.   Once a child can comfortably, confidently, and consistently perform a skill we consider it mastered.

Will you automatically move my child into the next level?

We do not automatically move swimmers into the next level as occasionally a day/time change is required.  Speak to your front desk and they can assist you.