Frequently Asked Questions

  • You find a day and time that has the class that you need and you register in that class. You own that day and time until you decide to take a break, you move to another day/time or your student gets promoted.
  • There are no registration fees.
  • We do pro-rate the first and the last months if they are partial months. If you start in the middle of a month you are charged for the days left in that month. If you leave in the middle of the month you pay for the classes you are enrolled for.
  • You will pay for your first month when you register and then through a monthly direct debit, which is the first working day of each month.
  • We do not do “sessions”.
  • You must give us a 30-day notice before your last class. This allows us to put an end date on the class and opens the class for other students.
  • Group lessons, Little Snappers, and Hammerheads are $83.00 a month to come once a week.
  • Semi-privates are $125.00 a month to come once a week.
  • Baby Splash lessons are FREE until your child turns 6 months of age.
  • We have no registration fee
  • We offer a 15% multiple class and/or multiple child discount.
  • We ask for a 30-day notice to end your class. Drop us an email or let us know when you come for lessons.
  • Classes are pro-rated at a per lesson rate if you start or end in the middle of a month. We also pro-rate for any holiday closures.
  • Some months have four lessons and some months have five lessons. Considering we are a year-round swim school, we average out the monthly cost for the year. The maximum fee per month is $83 for group lessons and $125 for semi-privates.

What you can do online:

  • Create your own parent portal with all of your family information
  • Make a new booking
  • Update your credit card information
  • Look up available classes to move to or to do a makeup in


What you CANNOT do online:

  • MOVE a booking to another level or another day/time
  • Book a makeup
  • Cancel a booking
  • To do any of these just email us (bookingcenter@hubbardswim.com) or call us (602.971.4044) and we will be glad to help you get these done!
  • Be sure you have the right location when you are online
  • If you leave the computer and return a few minutes later – it sometimes defaults back to a different location – we are working on that but until it’s fixed – double check!
  • Yes, you must put your payment information in TWICE. The first time is to pay for the first month – the second time is the cc that you want used for the monthly DD. Our system thinks you may want those to be two different cards (we’re working on this one also!)
  • If you have multiple children and want some help getting them together – call us!
  • If you can’t find what you want – it might be full! (little Snapper classes on weekends, baby Splash classes, goldfish classes). Call us and we’ll get you on a waitlist
  • Always put “Open-call us” class in your search – we can turn that class into almost any level you need it to be (can’t make it a LS class or a HH class).

Our program’s foundation is comfort, which is the essential building block to successful swimming. We begin with simple, effective techniques and drills to assist children and parents to be comfortable in the water.

We see amazing results with our children when they attend their 30-minute lesson, one time a week. Consistent attendance and repetition in the lessons are critical for success. May a child come more than once a week? Of course!

Our year-round, learn-to-swim program provides an environment for your child to learn and grow. When you 
register for lessons, we hold that same spot for you every week.  If a change is needed, just let us know and we will do whatever we can to make it happen.

All Hubbard locations are closed on major holidays. If your lesson happens to fall on a major holiday, you will not be charged for the lesson and you do not need to request a make-up

Yes, Private (1 student / 1 instructor) are $60/lesson with a minimum of 8 lessons.

Make-ups are based on availability and are not guaranteed. You are paying monthly tuition for your child's spot in their weekly class.

Consistent attendance is better for everyone. The staff on your child's shift will get to know your child and be better able to address their progress.

Overuse of rescheduling negatively affects classes. Please honor the spirit of this privilege and use it only for illness and serious conflicts.

Make-ups:
  • can be requested up to 7 days in advance of the make-up date.
  • expire when you withdraw and are not carried over
We cannot provide make-ups for:
  • Swimmers in first month of Blowfish or Goldfish level
  • Special Needs swimmers
  • Baby Splash swimmers
  • Missed make-up lessons
  • Children over 3 in Semi-Private classes
    (However, make-ups may be done in a group class).
  • 4-Day Blitz & Rec Team

Reporting an Absence
If going to be absent, it’s helpful to let us know if more than 12 hours in advance. Call or complete this form.

We track attendance however there is no need to report an absence if it is less than 12 hours before the class. We will not be able to use that empty spot.

If you miss a lesson, you may choose to:

  • Attend an Open Family Swim
    Family swims are currently being offered at our Kids First location only. Click here for the details.
  • Request a Make-up on our website or in person.
    Find a class here. Submit request. We will send you a booking confirmation.

Hammerhead swimmers need to bring the following with them to every lesson:

  • Swim cap
  • Goggles
  • Fins
  • Kickboard (OPTIONAL)

Every child under the age of 3 is REQUIRED to wear a cloth reusable swim diaper.

You can purchase a swim diaper at any HFSS location.

No. Baby Splash classes are perpetual, so you will attend the same class every week until your child turns six months of age.

 

A few weeks prior to your child turning six months old, a Hubbard employee should let you know that it is a good time to start looking for Little Snapper classes if you wish to continue.

You can search for Little Snappers in the Parent Portal

No, we do not.

We believe a child's swim lessons should be all positive. There should be no rushing through the learning process because acquired swim skills will not be permanent unless learned over time. There is no reason to subject a child to a life threatening scenario during swim lessons, which in the long run, may do emotional or cognitive harm to the child.

PRAISE FOR HUBBARD:

Our daughter learned to swim at the Hubbard Swim School. She is now 10, competitively swims and still believes DQ stands for ‘Dairy Queen’ thanks to the Hubbard approach to swimming.
-Andrea Lee

Our Rec Team goal is fun and competition – we tell parents when a child gets DQ’d (disqualified) it is a learning experience – learn and then celebrate the lesson by going to Dairy Queen after the meet. So we loved this note from a parent.